Every customer call to Raritan Technical Support (RTS) will be answered by a representative during service hours (9 a.m. to 6 p.m. EST, Monday through Friday).

Every customer call will be logged and every reported technical problem will be tracked in Raritan's Technical Problem Tracking System until the reported problem is resolved.

Our service objective is to resolve 80% of all reported technical problems on the initial call. We use industry-leading automated case management tools to track all calls and continuously monitor our performance. 

Technical Support Contacts

U.S./Canada/Latin America (9 a.m. to 6 p.m. ET from Monday through Friday)
Phone: (800) 724-8090 or 732-764-8886
For CommandCenter NOC: Press 6, then Press 1
For CommandCenter Secure Gateway: Press 6, then Press 2
For Software License Key questions: Press 5, then Press 1
Fax: (732) 764-8887
Email: For CommandCenter NOC: tech-ccnoc@raritan.com
Email: All other: tech@raritan.com

Raritan Europe (The Netherlands) 
Available from 9:00 a.m. to 4 p.m. local time from Monday through Friday

Phone: +31-10-2844040
Email: tech.europe@raritan.com

Raritan D-A-CH
Available from 7:30 a.m. to 4 p.m. local time from Monday through Thursday
Friday from 07:30 a.m. to 3 p.m. local time.

Phone:  +49-20 17 47 98 0 ask for ‘Peter Döring’
Email: rg-support@raritan.com

Raritan France
Available from 9:00 a.m. to 6 p.m. local time from Monday through Friday

Phone: +33 1 70 98 77 97  ask for Florent Lariviere
Email: tech.europe@raritan.com 

Raritan UK & Ireleand 
Available from 8:30 a.m. to 5 p.m. local time from Monday through Friday

Phone +44 20 70 90 1390  ask for ‘support’
Email: tech.europe@raritan.com

Raritan Computer Taiwan, Inc
Available from 9 a.m. to 6 p.m. local time from Monday through Friday

Phone: +886-2-8919-1333 ask for Bruce Chen
Email:  RAP-TechSupport@raritan.com 

Raritan Asia Pacific, Inc. Australian Representative Melbourne Office
Available from 9 a.m. to 6 p.m. local time from Monday through Friday

Phone: +61-3-9866-6887 ask for Clinton Marshall
Email:   clinton.marshall@raritan.com

Raritan Asia Pacific, Inc. India Liaison Office 
Available from 9 a.m. to 6 p.m. local time from Monday through Friday

Phone: +91-98714-60003 ask for Sanjay Dixit
Email:   sanjay.dixit@raritan.com

Beijing Representative Office of Raritan Computer, Inc.
Available from 9 a.m. to 6 p.m. local time from Monday through Friday

Phone: +86-10-58257888

Shanghai Representative Office of Raritan Computer, Inc.
Available from 9 a.m. to 6 p.m. local time from Monday through Friday

Phone: +86-21-5425-2499

GuangZhou Representative Office of Raritan Computer, Inc.
Available from 9 a.m. to 6 p.m. local time from Monday through Friday

Phone: +86-20-8755-5561

Raritan Japan
Available from 9:30 a.m. to 5:30 p.m. local time from Monday through Friday

Email: Support.japan@raritan.com

Raritan welcomes suggestions for new features or other improvements to our products. Suggestions can be submitted to Raritan Technical Support for consideration.  Raritan does not pay for unsolicited suggestions submitted to the company, nor does our taking a suggestion constitute any commitment to use it.